Filter by rating
filters
State:
Show
City:
Show
1.3
Details
This has to be one of the worst, most unethical new car dealerships I have ever been to. I visited this dealership having already done all the research I needed to in order to buy a 2017 RAV4 XLW AWD for my daughter. This may be a long review, but trust me you want to...
View full review
Review
#1032515 Review #1032515 is a subjective opinion of poster.
Product
2017 Toyota Rav4 Car
Reason of review
Order processing issue

Elmhurst Toyota of Illinois in Elmhurst, Illinois - 2003 mustang

2.4
Details
they tried to rip me off on a car with 90,000 miles for 12,941.00 when the blue book on the car was one $6,500 to 7,500 say they had put money into it that not the point the car didn't start they had to jump it to get it running and when it ran I got nothing but red flags on it so I canceled buying it and they did something to my truck after I bought it I was told about a broken shock on my truck when it was replaced it never rode the same any more so I found out threw another mechanic they broke something in my front suspension on purpose so I would come back plus the truck they sold me is a lemon three stereo replacements water in the heating system and and dust coming in the cab and the truck is a gas guzzler
View full review
Review
#571474 Review #571474 is a subjective opinion of poster.
Cons
  • Ripped me off
Reason of review
Poor customer service
Loss
$18500

Car Remote Key Review

1.8
Details
I got my new car on March 2014 with viber remote key, normal life of a remote start battery is 3-5 yrs. But my battery was dead twice and changed on both my service dates. They charged around $9 for the battery, there is no reason for charging,i am very much upset for this thing which happened
View full review
Review
#556292 Review #556292 is a subjective opinion of poster.
After buying and having my car serviced at Elmhurst Toyota for 5-years, I was amazed at what happened last Saturday. I cracked my driver's side mirror; not the casing or motor, just the mirror. I took it in to get replaced. two hours later, they said it would have...
View full review
1 comment
Anonymous
#43638

When you brought your car in on Saturday Terry and our Technician, Doug, showed you the housing on the mirror is loose and has broken free from the mirror assembly. Doug also mentioned to you that we have seen issues replacing the mirror glass by itself. (They still ordered the glass only for you). This is consistent with my email estimate to you. I cannot see how telling you about possible concerns and giving you options for the repair is “deceptive”. We have had quite a few of these mirrors break and the fingers on the mirror housing break upon install. In these circumstances, we did end up replacing the mirror glasses and the mirror assembly at our cost. We have also had a few of the installs go very well. The installs had nothing to do with the competence of the technicians, and everything to do with the design of the replacement parts. I am not sure which of the “several” dealers you have called, but when I contacted Schaumburg Toyota, Oakbrook Toyota, Bredemann Toyota, and Elgin Toyota, all four had the same concerns with the glass only replacement and the recommended repair was the mirror assembly. Their pricing was in line with the estimate I gave you. It is possible that an inexperienced and uninformed service advisor would not have known, or would not care enough to inform customers about this issue.

I feel this situation would be very similar to a patient who has, after receiving sound medical advice to the contrary and after the doctor has gone over all the possible outcomes, still has a procedure performed. He/She sues the doctor because the outcome was not what the patient wanted, but was one of the possible outcomes the doctor had warned the patient about. Elmhurst Toyota Scion will continue to inform and guide our customers to sound repairs and maintenance alternatives that will add value to our relationships with our customers. What our customers choose to do with that information is their choice. We would rather have our customers be informed of all possible outcomes than misinformed. I am sorry that you feel you can no longer trust our dealership for service on your Camry

Daniel Briggs

Parts and Service Director

Elmhurst Toyota Scion

Review
#133739 Review #133739 is a subjective opinion of poster.
Managers (Jim Magnelli and Brian) are dishonest, making false promises and and doesnt treat a client as a valued costumer. Never, never have them installed any after market value or even dont go there to buy any cars they wont treat you as a valued consumer even the...
View full review
Review
#115240 Review #115240 is a subjective opinion of poster.

Contact Elmhurst Toyota of Illinois Customer Service

Mailing Address:
Elmhurst Toyota
440 W. Lake Street
Elmhurst, IL 60126
Phone:
(800) 266-3000
All Elmhurst Toyota of Illinois Contacts

Compare Elmhurst Toyota of Illinois to

Chevrolet
Chevrolet
393 reviews
1.8
Compare